Privacy Policy
Vela Aesthetics Spa
Naples, Florida 474 5th Ave S, Naples, FL 34102
www.velaskinspa.com
Effective Date: March 2026
Introduction
Vela Aesthetics Spa (“Vela,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of every client and visitor who interacts with our business, website, and communications. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your personal data.
By visiting our website, booking an appointment, or communicating with us via any channel including SMS, you agree to the practices described in this Privacy Policy.
What Information We Collect
We collect the following categories of personal information:
- Contact Information. This includes your full name, email address, phone number, and mailing address when provided.
- Appointment and Service Information. Details related to the treatments you book, your skin concerns, your service history with Vela, and any relevant health information you voluntarily share to help us personalize your treatment.
- Website Usage Information. When you visit our website, we automatically collect certain technical information including your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This is collected through cookies and similar tracking technologies.
- SMS and Communication Data. If you opt in to receive SMS communications from Vela, we collect and store your phone number and a record of your consent. This information is used solely to send you the communications you have agreed to receive.
How We Use Your Information
We use the information we collect for the following purposes:
- To schedule, confirm, and manage your appointments and treatments.
- To send appointment reminders, follow up messages, and service updates.
- To process payments and maintain billing records.
- To personalize your experience and recommend treatments relevant to your skin concerns.
- To respond to your inquiries and provide customer support.
- To send promotional offers, announcements, and new service information to clients who have explicitly opted in to marketing communications.
- To improve our website, services, and overall client experience.
- To comply with applicable laws and regulatory requirements.
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
SMS Communications and Opt-In Details
By providing your phone number and opting in to receive SMS communications from Vela Aesthetics Spa, you consent to receive text messages for the following purposes:
Appointment confirmations and reminders for your scheduled treatments. Service updates and changes relevant to your bookings. Responses to support or service inquiries you have initiated. Promotional messages including special offers and new service announcements, sent only to clients who have explicitly opted in to marketing communications.
Your consent to receive SMS messages is not a condition of purchasing any service or booking any treatment with Vela.
SMS opt-in information will not be shared with third parties or affiliates for marketing purposes. Standard message and data rates may apply depending on your mobile carrier and data plan. Message frequency will vary based on your bookings and communication preferences.
To opt in to SMS communications, you may submit your phone number via our website contact form, during your consultation or onboarding, or by texting START to our designated number.
To opt out at any time, reply STOP to any message you receive from us. You may also text UNSUBSCRIBE, CANCEL, END, or QUIT. After opting out you will receive a single confirmation message and no further SMS messages will be sent to your number. To re-subscribe at any time, text START to the same number or contact us directly.
You may also opt out by emailing us or calling us directly and requesting removal from our SMS list.
Please note that opting out of marketing SMS messages does not affect transactional messages directly related to an active booking or service agreement.
Message and Data Rate Disclosure
Message and data rates may apply to all SMS communications sent by or received from Vela Aesthetics Spa. These rates are determined by your mobile carrier and your specific data plan. Vela is not responsible for any charges incurred by your mobile carrier in connection with SMS messages.
Message frequency will vary depending on your appointment schedule, your engagement with our services, and your communication preferences. You will not be charged by Vela Aesthetics Spa for standard SMS messages.
Cookie and Tracking Practices
Our website uses cookies and similar tracking technologies including web beacons and pixel tags to enhance your browsing experience, analyze site traffic, and support our marketing efforts. A cookie is a small data file placed on your device when you visit our website.
We use the following types of cookies:
- Essential Cookies are required for the basic functioning of our website. Without these cookies, certain features may not work properly.
- Analytics Cookies help us understand how visitors interact with our website, which pages are most visited, and how users navigate our content. We use tools such as Google Analytics for this purpose.
- Marketing Cookies are used to track visitors across websites in order to display relevant advertisements and measure the effectiveness of our marketing campaigns.
You may control cookie settings through your browser preferences at any time. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.
Mobile Information Sharing Statement
Mobile information including phone numbers and SMS consent data collected by Vela Aesthetics Spa will not be shared with third parties or affiliates for marketing or promotional purposes.
This data is used solely for the purpose of sending the communications you have opted into, including appointment reminders, transactional notifications, and service updates.
SMS opt-in data and consent records are kept confidential and are not sold, rented, or disclosed to any outside party without your express written consent, except where required by law.
Data Security and Handling
We take the security of your personal information seriously. Vela Aesthetics Spa implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or destruction.
These measures include secure storage of client records, restricted access to personal information on a need to know basis, use of trusted and secure third party service providers for payment processing and communications, and regular review of our data handling practices.
While we take every reasonable precaution to protect your information, no method of electronic transmission or storage is completely secure. We encourage you to contact us immediately if you have any concerns about the security of your personal information.
Your Rights
You have the following rights regarding your personal information held by Vela Aesthetics Spa:
The right to access the personal information we hold about you. The right to request correction of any inaccurate or incomplete information. The right to request deletion of your personal information, subject to any legal obligations we may have to retain certain records. The right to withdraw consent for SMS communications or marketing at any time. The right to request that we limit the use of your personal data. The right to lodge a complaint with the appropriate data protection authority if you believe your rights have been violated.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to all requests within a reasonable timeframe.
Third Party Services
Vela Aesthetics Spa may use trusted third party service providers to assist with appointment booking, payment processing, email communications, and website analytics. These providers are granted access to your information only as necessary to perform their services on our behalf and are contractually obligated to maintain the confidentiality and security of your data.
We are not responsible for the privacy practices of third party websites that may be linked from our website. We encourage you to review the privacy policies of any external sites you visit.
Children’s Privacy
Our services are intended exclusively for individuals who are 18 years of age or older. Vela Aesthetics Spa does not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided personal information or opted in to SMS communications, we will promptly delete that information and remove the number from our contact list.
By providing your phone number or personal information to Vela, you confirm that you are at least 18 years of age.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the effective date at the top of this document. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Vela Aesthetics Spa
474 5th Ave S, Naples, FL 34102
Email: hello@velaskinspa.com
Phone: (689) 304-8516